Items Purchased in Our Stores, Over the Phone or Over the Internet:
For fast, easy returns, keep your receipt. It only ensures that you get the proper credit for your purchase, but it also helps our associates process your return quickly.
Returns with an original sales receipt within 7 days of purchase
· Any purchase made my credit card will be refunded to the original credit card
· Any purchase made by cash or with a debit card will be refunded to that debit card
· Any purchase made by a check that has cleared the 10-business day waiting period will be refunded in company check via US Mail
· Any purchase made by a check that has not cleared the 10-business day waiting period may be refunded as Store Credit
· Store Credit may be issued based on the lowest selling price
· Custom made products including flower arrangements: No returns
Gift certificates and store credit cannot be exchanged or returned for cash, credit or check.
Note: Beethoven’s Veranda reserves the right to request valid identification prior to accepting merchandise for a return. Beethoven’s Veranda reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason,
Damaged Items and Shortage Claims
Please inspect all merchandise immediately upon receipt. Any damaged or missing items must be reported within 24 hours of delivery by calling 201-945-9333.
Off-Premise Plant Installation: Please see below
Return Policy Exceptions
· Gourmet Foods
Gourmet food items, including ones in gift baskets, are not refundable. Please call 201-945-9333 within 24 hours to report damages and we will promptly ship you a replacement.
· Plant and Live Goods
Plant and live goods, including cut flowers, flower arrangements, and holiday trees, wreaths and garland, are non-refundable.
Pottery can only be returned undamaged within 7 days for store credit.
· Store Credit
Store credit may be limited in terms of limited time and may have conditions attached to the store credit
· Gift Cards
Gift cards cannot be exchanged or returned for cash, credit or check
Off-Premise Plant Installation
Only when specifically indicated in writing under a formal signed agreement, a warranty for plant material may be granted for a limited time not to exceed six(6) months. Under those circumstances, and after an onsite professional examination, Beethoven's Veranda may replace the completely expired plant item with an identical living plant item. No substitutions. The warranty is only extended to the plant material. Labor, delivery and other miscellaneous material such as soil and fertilizer is additional. If a replacement plant is honored by Beethoven's Veranda, prepayment for labor, delivery and other miscellaneous material is required before replacement occurs. Insufficient or inadequate customer maintenance such as, but not limited to, under watering, over watering or over fertilizing may void plant warranty.